HOW WE COLLECT YOUR PERSONAL INFORMATION
Each time you visit this website using any device such as a computer, mobile phone, other hand held devices etc. we automatically collect certain information about your device. This includes things such as your web browser, IP address, time zone, and some of the cookies that are installed on your device. As you browse the site the following information will also be collected such as the individual web pages, products that you view, which search terms referred you to the site and information about how you interact with the site. This information We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
“Log files” track actions occurring on the site, and collect data including your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the site.
HOW YOUR PERSONAL IS INFORMATION USED
When you place an order through the site the information that we collect is primarily to complete any orders. This includes processing your payment information, confirming your order and shipping information, providing you with invoices and/or order confirmations and email notifications regarding incomplete orders.
If you have subscribed to our mailing list or any subscriptions we also use this order Information to provide you with information or advertising relating to our products or services.
HOW WE USE YOUR DEVICE INFORMATION
We use the device information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We only share your personal information with third parties to help us use your personal information, as described above. For example, we use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS AND GDPR
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
GDPR provides the following rights for individuals regarding their data:
- The right to be informed
- The right of access
- The right to rectification
- The right to erasure
- The right to restrict processing
- The right to data portability
- The right to object
- Rights in relation to automated decision making and profiling.
When you place an order through the Site, we will maintain your order information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at firstname.lastname@example.org
We offer standard shipping within the United Kingdom & Ireland. For other worldwide destinations please email us for delivery prices.
We aim to ship between 2-3 days from your purchase order. If you have a specific requirement it may take slightly longer and you will be notified of the timescales.
You will receive and email notification once your order has been shipped. Standard UK shipping times are usually 2-3 working days UK and 5-7 Worldwide.
RETURNS & EXCHANGE POLICY
Unfortunately due to the nature of our handmade products we do not accept refunds. We take the upmost care to ensure that your product is packaged securely. However, we appreciate that from time to time items can be damaged during transit. In the unlikely event that your product arrives damaged please contact us within 7 days of receiving your order. To enable us to deal with your enquiry efficiently please provide us with your name order number and a photograph showing the defects.
For goods that are that are not handmade please contact us in the first instance to discuss your need to return the item. Items must be returned within 7 days unused and in original packaging. You will be issued with a full refund once good have been received and we inspected the goods.
In order to enhance your shopping experience and if you are unsure and need more advice on any of our skincare products please feel free to drop us an email before you place your order.